Manufacturing has been the surest way for low- and middle-income economies to reduce 
poverty and create good jobs. But developing nations have increasingly been redirecting their focus to the services sector to catch up with their developed counterparts.
Will the shift work?
A global pandemic was far from Loretta Ibrahim’s mind when she signed up for the Click-On 
Kaduna digital skills program two years ago. The program has trained nearly 1,200 youth affected by conflict in the Nigerian state of Kaduna to prepare them for opportunities in the digital space. When COVID-19 drove many companies to shift to digital technologies this year, Loretta, 23, was ready. “The Click-On Kaduna experience has been nothing short of spectacular,” she said. “Because I had the skills already, I just got hired to manage the social media image of two clients.”
The rapid evolution of digital technologies has been changing relationships between 
governments and citizens around the world. These shifts make it the right time to pose the key question a new World Bank publication explores:
“Will digital technologies, both those that are already widespread and those that are still emerging, have substantial impacts on the way citizens engage and the ways in which power is sought, used, or contested?”
The report, Emerging Digital Technologies and Citizen Participation, benefits from the insights of 30 leading scholars and practitioners, and explores what technology might mean for citizen engagement and politics in the coming years.
Netherlands for the World Bank 
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