Follow up: Webinar on “How to Complain?”

Thursday June 8, 2017 from 08:00am – 10:00am Washington, DC , the World Bank held a indexPrivate Sector Webinar on “How to Complain”.

We attended the webinar and have included the Complaint Webinar PowerPoint Presentation and the Complaint guidance document.

Description

The 2016 Procurement Framework has enhanced the mechanism for handling of procurement-related complaints. The enhancements are aimed at providing fair, timely and meaningful relief to complainants while avoiding undue delays and disruptions to project implementation.

 

The webinar was conducted by the following staff:

  • Diomedes Berroa, Lead Specialist
  • Belita Manka, Senior Counsel Registration.

The World Bank Group Complaints Guide

July 1st , 2016 the new World Bank Group procurement framindexework was officially implemented. With this change came improvements to the complaints mechanism, the full guide available below.

Complaints guide

Please comment or email us if you have any questions or concerns.